Choosing a Pet Professional
When it comes to your pet’s care, only the best will do. Whether you’re looking for a dog walker, groomer, sitter, or trainer, choosing the right professional can feel overwhelming. At the Animal Focused Alliance, we’re here to help you make informed choices and raise standards across the pet care industry.
Below are key things to consider before trusting someone with your four-legged family member.
1. Are They Qualified, Licensed, and Insured?
The basics matter. A professional should:
Hold public liability insurance to protect both you and them if something goes wrong.
Be licensed if offering services such as home boarding or dog daycare – this is a legal requirement and the licence number should be displayed on their website.
Be able to demonstrate relevant training and qualifications
If transport is involved, check that their vehicle is insured for commercial use and to carry animals.
Through our Pet Pro Challenge: Properly Insured, Professionally Responsible, we encourage professionals to proudly display proof of insurance so owners can easily recognise those working responsibly.
2. Are They Part of a Trusted Organisation?
Membership of a reputable organisation is a strong sign of professionalism. Alliance members commit to our Code of Conduct, stay up to date with sector changes, and access ongoing training and support.
For owners, choosing someone affiliated with a trusted body provides extra reassurance that your pet is in safe, responsible hands.
3. Are They Prepared for Emergencies?
Accidents and unexpected events happen. A responsible professional will have clear procedures in place. Ask them:
What would you do if my dog became unwell?
Do you have first aid training for animals?
How do you handle transport accidents, delays, or extreme weather?
A professional who can confidently answer these questions is more likely to keep your pet safe.
4. Do They Put Animal Welfare First?
Every pet is unique. The right professional will:
Ask about your pet’s health, routines, and behaviour.
Adapt their care to your dog’s needs, rather than expecting them to fit into a rigid routine.
Recognise stress signals and prioritise welfare over convenience.
5. Are They Transparent?
Trust your instincts. Any pet care provider should be happy to:
Share copies of insurance documents or licenses.
Explain their training and policies.
Answer your questions openly.
Evasiveness is a red flag. A genuine professional will welcome the opportunity to discuss how they will meet the needs of your pet.
Making the Right Choice
Choosing someone to care for your pet is a big decision, but by asking the right questions and looking for evidence, you can be confident your pet will be happy, safe, and respected.
At the Animal Focused Alliance, our mission is to support pet professionals in working responsibly while empowering owners to make informed choices. By choosing insured, qualified, and ethical businesses, you’re helping raise standards across the whole sector.
When it comes to your pet’s care, don’t settle for less than professional.